Firm Services

Session 1: Lesson 1

Introduction to Roles and Responsibilities of the CCTV Team
Duration: 1hr 45mins

Aim
To introduce the learners to their roles and responsibilities within the CCTV Control Room Environment

Objectives
1 Describe the purpose of the CCTV System
2 Identify the reporting system
3 Explain the importance of accurate and timely reporting of information
4 Explain the term “Confidentiality”
5 Explain the CCTV Operators Code of Conduct

Session 2: Lesson 1

Codes of Practice, Operational Procedures and Guidelines
Duration: 1hr 45mins

Objectives
1 Explain why Codes of Practice, Operational Procedures and Guidelines are necessary
2 Identify what impact these documents have on CCTV operations
3 State the value of these documents in protecting the system and staff
4 Describe how the documents establish clear working relationships with partners
5 Outline the value of these documents in reassuring the public

Session 3: Lesson 1

CCTV Equipment and its Operation
Duration: 1hr 15mins

Aim
To familiarise the Learner with CCTV equipment and its operation

Objectives
1 Describe briefly how a CCTV system works
2 State how to carry out functional checks
3 Explain how to use keypads, joysticks, cameras, monitors and associated equipment
4 Summarise the characteristics of cameras
5 Give examples of how weather, lighting and poor positioning can affect camera images

Session 3: Lesson 2

CCTV Equipment and its Operation
Duration: 1hr 30mins

Aim
To familiarise the Learner with CCTV equipment and its operation

Objectives
1 Describe how to record images onto storage media and ensure its secure management
2 Explain how to reproduce images for evidential purposes
3 State what an Audit Trail is and why it is important to maintain records
4 Summarise the equipment fault reporting procedures and the need for keeping accurate records
Session 4: Lesson 1

Control Room Communications and Access Control
Duration: 2 hours

Aim
To develop the learners understanding of Non CCTV equipment operations within the CCTV Control Room environment

Objectives
1 Explain the importance of accurate oral and written communication
2 Illustrate the need for good listening skills
3 Identify the need for the timely passage of information
4 Summarise the effective use of communication links with a dedicated third party
5 State the basics of customer care
6 Outline how to deal with telephone complaints
7 Explain how to carry out radio procedures with a third party

Session 4: Lesson 2

Control Room Communications and Access Control
Duration: 1 hr 45mins

Aim
To develop the learners understanding of Non CCTV equipment operations within the CCTV Control Room environment

Objectives
1 Explain the use of computers in a CCTV Control Room
2 State the importance of security, confidentiality and Data Protection issues when using communications and computer equipment
3 Identify the need for maintaining a secure environment in relation to the
Control Room
4 Illustrate the operation of access control systems
5 Summarise the action to be taken in the event of a system failure
6 Explain the procedures for dealing with authorized visitors to the
Control Room
7 Outline the procedures to be taken if unauthorized access is attempted

Session 5: Lesson 1

Legislation
Duration: 1 hr 30mins

Aim
To familiarise the learners with the appropriate legislation that has an impact upon their operational activities

Objectives
1 Identify the key points of the Data Protection Act
2 State the relevant articles of the Human Rights Act
3 Summarise the main provisions of the Regulation of Investigatory Powers Act
4 Identify the different types of surveillance and authorisation levels under RIPA
5 State the main provisions of the Freedom of Information Act
6 Differentiate between the Data Protection Act and Freedom of Information Act

Session 5: Lesson 2

Legislation
Duration: 1 hr 45mins

Aim
To familiarise the learners with the appropriate legislation that has an impact upon their operational activities

Objectives
1 Explain the requirements of the Police and Criminal Evidence Act in relation to the collection, processing and security of evidence
2 State the requirements and impact of the Criminal Procedures and
Investigations Act
3 Explain the requirements for the provision of statements and attending court
4 Identify privacy issues and the operator’s responsibilities under the Codes of Conduct

Session 6: Lesson 1

Dealing with Incidents
Duration: 2 hrs

Aim
To develop the students understanding of different types of incidents and how to deal with them

Objectives
1 Define an incident in the context of CCTV operation
2 Describe potential local crime issues
3 Describe what constitutes a crime risk area
4 Explain how CCTV systems interact with the Police
5 List actions to be taken when criminal activity is detected
6 State the actions to be taken when a request for assistance is received from the Police
To introduce learners to Equality and Diversity

Session 6: Lesson 2

Dealing with Incidents
Duration: 1 hr 30mins

Aim
To develop the students understanding of dealing with incidents

Objectives
1 Explain how to deal with more than one incident at a time
2 Identify the roles and powers of other enforcement agencies
3 Recognise how Operators can assist other enforcement agencies
4 Describe what constitutes non-crime incidents
5 State how to deal with non-crime incidents
6 Explain the importance of note taking, record keeping and audit trails
7 Describe the importance of team working involving the passage of information between the team and other agencies

Session 7: Lesson 1

CCTV Surveillance Techniques
Duration: 1 hr

Aim
To develop the learners understanding of surveillance techniques

Objectives
1 Explain how to conduct surveillance planning
2 Identify issues relating to equality during observation activities
3 Recognise and interpret the signals given by body language
4 Describe people, vehicles and events accurately

Session 7: Lesson 2

CCTV Surveillance Techniques
Duration: 1 hr 15mins

Aim
To develop the learners understanding of surveillance techniques

Objectives
1 State the reasons and methods used when targeting suspects, vehicles and areas
2 Describe how to detect and track a suspect person or vehicle
3 Explain how to produce quality evidence for investigation / prosecution
4 Describe how to deploy cameras to view a suspect entering or leaving an area
5 Explain how to carry out lost contact drills

Session 7: Lesson 3

CCTV Surveillance Techniques
Duration: 1 hr 15mins

Aim
To develop the students understanding of surveillance techniques

Objectives
1 List the basic ways of identifying a letter, parcel, bag or vehicle Improvised
Explosive Device (IED)
2 Explain how CCTV can assist external agencies during a bomb alert
3 Describe how to search the outside of buildings, streets and open spaces
4 State what action to take if a suspected IED is found

Session 8: Lesson 1

Fire and Emergency Procedures
Duration: 45mins

Aim
To clarify fire and emergency procedures

Objectives
1 Explain the actions to be carried out on discovering a fire
2 List the action to be taken on hearing the fire alarm
3 Describe the need for personal evacuation plans
4 Describe the different types of fire extinguishers and other fire fighting equipment
5 State basic fire prevention measures

Session 8: Lesson 2

Fire and Emergency Procedures
Duration: 1hr

Aim
To clarify fire and emergency procedures

Objectives
1 Explain the actions to be taken on receipt of a telephone bomb warning
2 Explain the actions to be carried out to search for a suspicious object
3 Describe what action to take on discovering a suspicious object
4 Describe the action to be taken if an evacuation of the Control Room is ordered
5 State the procedures to be followed when re-entering the Control Room after an evacuation
6 List other likely emergencies that could occur in a Control Room
7 State how to deal with other emergencies

Session 9: Lesson 1

Health and Safety at Work
Duration: 1hr 15mins

Aim
To discuss Health and Safety in the workplace

Objectives
1 Explain the purpose of the Health & Safety at Work Act
2 State the principle responsibilities of the Employer and Employee under the Act
3 Identify typical risks and hazards within a CCTV Control Room
4 Describe the guidelines in relation to Display Screen Regulations
5 List procedures relating to lone workers and check calls
6 State the procedures for reporting accidents and incidents in the workplace
7 Define what a risk assessment is and how staff can contribute to them
8 Describe the key indicators of stress and how to reduce these factors

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